Want to start adopting ITIL in your organization ? Or just want to improve the existing ITIL process ? Then this article from the “Introduction to ITIL” series is a must read.
All posts under Service Management
Hi all ! In this article I’ll continue the résumé I wrote as a preparation for my ITIL Foundation exam. Catching up In the previous post I described the service transition stage. The service transition stage key aspects were : the definition of what is change and guidelines pointing out how it[…]
All the stages of the service lifecycle are important, but the transition stage is for me is one of the most relevant, because it encompasses the change , deploy and knowledge management which are processes that will either make or break your project implementation.This read will be a good first start, as it provide some interesting guidelines to the service transition stage.
In this article I will introduce you to the service design stage of ITIL service lifecycle. Service design is the stage in the lifecycle that turns a service strategy into a plan, for delivering the business objectives.
Another must read article for solution architects. On this article you will find a brief introduction to ITIL and a resume of the Service Strategy stage. This is the first part of a résumé I wrote while preparing my ITIL Foundation Certification.